Returns and refunds

Change-of-mind returns

Email mike@m44coaching.co.uk within 14 days after receiving your order. Include your name, order number, the items you want to return and a clear statement that you are cancelling. We will reply with return instructions. Send the goods back within 14 days after telling us.

Keep proof of postage. Unless the item is faulty or not as described, return postage is your responsibility. Items should be returned with all supplied parts and packaging where reasonably possible. We may deduct for loss in value caused by handling beyond what would be permitted in a shop.

Faulty, damaged or incorrect goods

Contact us promptly and include your order number, a description of the problem and, where helpful, photographs. Do not return an item until we confirm the appropriate route. Where goods are faulty, damaged or not as described, we will provide a remedy in line with your statutory rights and cover reasonable return costs where a return is required.

Refund timing

Eligible refunds are made to the original payment method. For a change-of-mind return, we refund within 14 days after receiving the goods or evidence that you sent them back. The refund includes the item price and the cost of our least expensive standard delivery option; enhanced delivery costs are not refundable.

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